Return & Exchange Policy
Exchange and Return Policies:
We take great pride in providing you with the best possible, hand made
in Key West products for your pet.
We must limit our return time to 2 weeks from receipt of purchase. Only
items that are in the original shipping condition and have not been worn
or washed are eligible for exchange or return.
These items are not returnable or exchangeable: Holiday Prints,
Personalized items, custom orders and custom orders made from your
measurements. (Please measure carefully and email or call us first if
you have any questions)
Exchanges for too small or too big items are happily made, however
please keep in mind that the price difference between the two products
will be charged (or refunded!).
We are not responsible for lost returns or exchanges. We suggest you
send your item back with at least delivery confirmation service from the
Post Office and consider insuring your return. Return postage is at the
All refunds will be made in the manner payment was received. Additional
shipping fees will apply. Please email us for return shipping address.
Thank you for shopping with us. We look forward to outfitting your
Coconut Retriever in Key West style!